FAQ

FAQ

HOW DO I BUY A REPLACEMENT PART?

All parts requests are handled through our dealer network. Please place all requests through your preferred dealer. Need to find a dealer? Use the Find Your Dealer page or call us at 260-562-3500.

HOW DO I FLUSH MY HOLDING TANKS?

  • Remove the cap from the drain outlet on the side of the trailer.
  • Connect a sewer hose, and place the other end into an approved dump station.
  • Open the black water valve first until slow, then open the gray water valve.
  • When drained, close both termination valves.
  • Flush the sewer tank with water, then open both termination valves one at a time until empty.
  •  Close both termination valves.
  • Disconnect the sewer hose and store.
  • Install both caps.
  • Add an approved chemical deodorant according to package instructions.

CAN I WALK ON MY TRAILER'S ROOF?

Yes you can, is designed to be strong enough to walk on for necessary maintenance. However, it is not recommended that you use chairs on the roof.

CAN I ADD A LADDER TO MY TRAVEL TRAILER?

This is dependent on the model and brand of Cruiser RV trailer.  Some models offer a ladder as optional equipment.  It is not recommended that you ever try to install a ladder yourself; we recommend you consult your selling dealer.

MY WINDOWS HAVE BEADS OF SWEAT. WHAT'S THE HARM?

Windows sweat when the inside air is warmer than the outside and moisture is present. People's breath adds moisture, along with washing, showering, cooking and drying of wet items.

Trapped moisture can lead to the growth mold and musty odors. This is unpleasant and notoriously difficult to remove. Open windows and use vent fans to compensate. While showering or cooking, use vents to keep moisture levels from growing.

Prevention is the best cure! Get in the habit of running vent fans proactively when doing these activities. Crack windows and vents at night while sleeping. Aim to reduce humidity before condensation forms in cracks and crevices. These areas dry more slowly and are prime mildew locations.

Consider drying towels or other wet items outside to reduce interior condensation.

A dehumidifier can also be purchased for use in extreme cases and used while on shore power.

CAN I GET A MANUAL FOR MY CRUISER RV?

We have your trailer's manual available online (LINK ME!) from our Owners page. To request a printed copy, you can use our contact form or call us at 260-562-3500.

WHAT DO ALL THESE WEIGHT RATINGS MEAN?

GVWR – Gross Vehicle Weight rating.  Which means this is the total amount of weight that the trailer is rated for.  This number is derived from the combination of each axle rating plus the hitch weight. 

(Ex.  (2) 3500 pound rated axles + 410 pound hitch weight = a GVWR of 7,410 pounds)

DRY WEIGHT of the trailer is the actual unequipped weight of the unit itself.   That number is calculated at the factory with calibrated scales, and is made of 2 components:  AXLE WEIGHT and HITCH WEIGHT.

(Ex.  The scales under the tires of the four tires read as follows: 1,085, 986, 1010, 1100, so the combined axle weight is 4,181 pounds.  The scale under the hitch reads 410 pounds.  The DRY WEIGHT would equal 4,591 pounds)

To calculate the CCC – Cargo Carrying Capacity, we simply subtract the DRY WEIGHT from the GVWR 

(Ex. 7,410 pounds – 4,591 pounds = 2,819  pounds of cargo can be put in this trailer (minus water weight in fresh tank and water heater)

MY TIRE’S WEIGHT RATING DOES NOT ADD UP TO THE TRAILER'S CARGO CAPACITY, WHY?

The tow vehicle carries the hitch weight. Once you subtract it from the cargo weight, the tires are within specification and not overloaded.

WHERE IS MY SERIAL NUMBER?

You serial number, also referred to as your VIN number, is located in multiple places on your trailer.  You can find it stamped on the a-frame, as well as on the Federal weight sticker on the off-door-side of the trailer and on the yellow Cargo Capacity sticker inside the entry door. 

I WANT TO SELL MY OLD CAMPER. WHAT IS THE VALUE OF MY RV? 

Used RVs are covered in the NADA Guide along with cars. As with used cars, the condition of the unit, age, and your locality will affect the final price. With so many factors to consider, Cruiser RV cannot make judgments about your particular trailer, even if it is a Cruiser model.

Many Cruiser RV dealers accept trades on used models and can guide you through this process.  Need a dealer? Use our Find Your Dealer  page.

HOW MUCH CAN MY TRUCK TOW?

Trailer Life has handy guides, just look up the year of your tow vehicle:

Trailer Life towing guides

WHAT ARE THE BEST METHODS OF STORING MY TRAILER?

From best to worst, we recommend:

  • Indoors (garage or shed)
  • Under a roof (davenport or similar)
  • Under a tarp*

Covering your trailer protects against sun damage and fading, while also reducing dust contamination, leaf stains, and damage from bird droppings.

*Tarps are recommended for protection of your trailer, but do have the potential to chafe from winds moving the tarp. This can lead to finish scratches and abrasion of trailer decals. Tarps are recommended because they protect from UV sunlight damage, leaf stains, and other factors.

HOW SHOULD I CLEAN MY TRAILER?

Do not wipe your trailer with a dry cloth. Road dust can stick to surfaces, causing scratching from grit.

Use non-abrasive car care products to first clean your trailer, followed by an automotive grade wax or polish. Avoid ammonia or caustic cleaners. Rubbing compound, cleansers, or other abrasives can scratch or weaken of the finish. Avoid spinning brushes and high pressure washing, especially over decals.

HOW DO I WINTERIZE MY UNIT?

See our Winterizing video page.

CAN I INSTALL A HITCH ON THE REAR OF MY TRAILER?

No, Cruiser RV trailers are not built to accommodate this.

WHAT IS THE DIFFERENCE BETWEEN 12 VOLT AND 120 VOLT ELECTRICITY?

12 volt is battery power, known as direct current (DC). The furnace, propane water heater, most lighting, range hood, monitor panel, roof vent fans, and other items run off of this. How long your battery will last depends on usage, outside temperature, and condition of your battery.

120 volt is standard home wall outlet power, known as alternating current (AC). You must be connected to a shore line or use a generator to have this power. Your microwave, air conditioner, and television are notable appliances that run only on shore power.

When your unit is plugged into standard shore power, your battery will charge and all 12 volt appliances will function via a direct conversion, even without the battery.

I NEED TO REPLACE MY TRAILER BATTERY. WHAT TYPE SHOULD I USE, DEEP CYCLE OR AUTOMOTIVE?

Although more expensive, you should always use a deep cycle battery. Automotive batteries are made to be constantly recharged by the car's alternator and will not provide long service in a trailer because of limited charge cycles. Deep cycle batteries are built to be drained and recharged multiple times.

HOW CAN I MAINTAIN MY TRAILER BATTERY?

Maintain fluid level in your battery and keep all contacts clean. Use a wire brush to remove any corrosion. Many systems in your trailer depend on battery power, so keep this in your pre-trip checklist for happy camping.

I HAVE APPLIANCES THAT HAVE FAILED, BUT MY CIRCUIT BREAKER IS NOT TRIPPED. WHY?

Some outlets are protected with a Ground Fault Circuit Interrupter (GFCI) for your safety. These outlets have two buttons, T for Test and R for Reset. Press in the R button to reset the outlet.

GFCI outlets protect against lethal shock danger. Wet appliances or faulty wiring can cause this. Try a different dry appliance on the circuit first. If the problem persists with multiple appliances, it may be the wiring in the trailer. Have a certified Cruiser RV dealer repair center diagnose and perform electrical repairs.

MY CIRCUIT BREAKER KEEPS TRIPPING, WHAT CAUSED THIS?

You most likely overloaded the circuit. Running more than one high drain appliance on the circuit is generally at fault. Look especially for appliances that generate heat as the culprit, such as coffee makers, microwaves, toasters, hair dryers, and curling irons.

Limit your use of high drain appliances to one at a time or move it to another circuit.

ARE DETAILED SCHEMATICS AVAILABLE? (PLUMBING, WIRING, ETC.)

While Cruiser RV extensively engineers each model, personnel and process changes may frequently be revised within the manufacturing facility which affects the accuracy of these schematics from model year to model year.  Please contact your selling dealer to inquire on any assistance you may need, and Cruiser RV will try to assist if possible.